Frequently asked questions
Pricing, engagement model, services, software, languages, and process. If your question is not here, just ask — info@axcellservice.com.
How does Axcell's pricing work?
All pricing is custom and scoped per engagement. We measure work in man-days and bill only for what is actually delivered — so cost is proportional to usage, not a fixed monthly salary. Most engagements run on a flat monthly retainer once scope is settled; complex one-off projects are time-based. You receive a transparent written quote before any work starts.
Are your engagements long-term contracts?
No lock-in. Most clients stay with us for years because they want to — not because they're contractually obliged. We work on rolling monthly agreements you can pause or cancel with notice.
How quickly can you onboard us?
Typically two weeks from signed agreement to active engagement. For urgent situations — fundraising deadlines, audit readiness, finance team gaps — we can often start within days.
Do you work with startups or only enterprises?
Both. We have startup-specific packages built for early-stage companies that need finance set up from scratch, and enterprise-grade programmes for large groups with multiple subsidiaries.
Do you handle one-off projects?
Yes. Examples include business valuations, due diligence, financial-model builds, ERP selection projects, audit-readiness sprints, and IFRS conversions.
What services does Axcell offer?
Nine core service lines: accounting outsourcing, bookkeeping, financial reporting (IFRS and local GAAP), fractional CFO services, financial advisory, business systems design and ERP implementation, business process outsourcing, automation of financial processes, and business valuation.
What is a fractional CFO?
A fractional CFO is a senior finance leader retained on a part-time or project basis — typically a few days a month. You get CFO-level thinking on cash flow, budgeting, KPIs, board reporting, fundraising, and strategy without paying a full-time salary. Ideal for businesses below the size where a permanent CFO is justified but already too complex for a bookkeeper.
What is BPO?
Business Process Outsourcing — handing over an entire business function to an external provider rather than performing it in-house. Axcell focuses on BPO for finance and accounting: we run the accounting function, month-end close, financial reporting, and adjacent processes as your back office. You stop managing finance team headcount; we deliver the outputs.
Do you replace our in-house finance team?
Depends on size and stage. For smaller companies we are the finance function. For larger groups we typically work alongside an in-house team — augmenting senior CFO-level capacity, handling complex reporting or M&A, or running specific subsidiaries.
Do you do audits?
We are not a statutory audit firm. We do not sign audit opinions. We do support audit readiness — closing books, preparing schedules, IFRS conversions, and liaising with your appointed auditors to keep the audit timeline tight.
Which accounting software do you use?
We work with your preferred system — Zoho Books, QuickBooks, Xero, Oracle NetSuite, SAP, or custom ERP. If you don't have one we recommend the best fit for your size, sector, and reporting needs.
Do you implement ERP systems?
Yes. We cover ERP selection, requirements analysis, implementation oversight, finance-module configuration, and go-live support across Odoo, Zoho One, Oracle NetSuite, and SAP. We don't sell licenses — we represent the client's interest.
Do you automate processes?
Yes. We use automation tools to handle repetitive financial and administrative processes — invoice routing, expense capture, reconciliations, recurring reports. Automation complements ERP rather than replaces it.
Which countries do you serve?
Primary market is Egypt. Secondary markets are the UAE and the wider GCC — Saudi Arabia, Kuwait, Bahrain, Oman, Qatar. We have offices in Cairo and Sharjah Free Zone, and deliver remotely across the region.
Do you provide services in Arabic?
Yes. The team is fully bilingual. All deliverables — financial statements, management reports, board presentations, contracts — can be provided in Arabic, English, or both, depending on your reporting needs.
Do you understand Egyptian tax and accounting standards?
Yes. We work in Egyptian Accounting Standards (EAS) and Egyptian tax law, alongside IFRS for groups that report internationally. The team stays current with regulatory changes — VAT, withholding tax, e-invoicing, ETA filings.
How do we communicate with the team day-to-day?
Through our Customer Portal at axcellservice.com/cp — a multi-tenant client platform for ticket management, document exchange, and approvals. Plus email, phone, and scheduled review meetings.
How is our financial data kept secure?
Client data is held in segregated environments in the Customer Portal. Access is role-based and authenticated. We sign confidentiality undertakings with every engagement. Standard practice is need-to-know within the Axcell team assigned to your account.
Who actually does the work — Hazem or his team?
Day-to-day execution is by the team — accountants, senior accountants, and finance managers assigned to your engagement. Hazem provides oversight, signs off on deliverables for advisory and CFO engagements, and stays personally involved in valuations and high-stakes work.
What happens if we outgrow you?
Then we have done our job. We have helped clients reach the point of hiring their own internal CFO or finance director. When that happens we transition with them — handover documentation, training the new hire, supporting the transition. Sometimes we stay on at reduced scope for advisory.
Most teams get further by talking to us for 30 minutes than by reading any FAQ. Book a conversation — we will tell you honestly whether Axcell is the right fit.